Shipping And Returns

 

Shipping Policy

Free Shipping

  • Orders Over $75: Enjoy free shipping on all orders over $75 within the United States, excluding Alaska and Hawaii.
  • Exclusions: Free shipping does not apply to Hat Cans or orders using Afterpay, Sezzle, or Klarna as the payment method.

Tax Information

  • Texas Orders: Sales tax is applied to orders shipped within Texas.
  • Outside Texas: We do not collect sales tax on orders shipped outside of Texas. Please consult your local tax laws regarding use tax reporting.

Orders Over $1,000

  • Secure Payment Required: To protect against fraudulent activity, orders exceeding $1,000 must be completed using PayPal.
  • Order Cancellation: Orders over $1,000 placed with payment methods other than PayPal may be canceled and refunded.
  • Delivery Confirmation: An Adult Signature is required upon delivery to ensure secure receipt.

Order Processing

  • Business Days: We process orders Monday through Friday before 4 PM Central Time (CST).
  • Processing Time: Please allow a minimum of 2 business days for order processing.
  • Cut-Off Time: Orders placed after 1 PM CST will begin processing the next business day.
  • Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following business day.
  • Note: Processing times may vary based on item availability and quantity.

Shipping Times

  • Texas Deliveries: Orders shipped within Texas typically arrive in 1 to 3 business days after shipping, though this is not guaranteed.
  • Standard Ground Shipping: For orders outside Texas, expect delivery within 3 to 8 business days after shipping.
  • Remote Locations: Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Territories may take 3 to 5 weeks.
  • Estimate Your Delivery: Use the UPS Shipping Calculator to estimate your shipping time.

Holiday Shipping

  • Order by December 10: Place orders with standard ground shipping by December 10 to receive them before the holidays.
  • Disclaimer: Shipping times are estimated and may be affected by weather, carrier delays, or other unforeseen circumstances.

Shipping Address Requirements

  • No P.O. Boxes: Please provide a valid physical address; we do not ship to P.O. Boxes.

Our Address

Bootjack.com - Web Department
504 S Main St.
McAllen, TX 78501

Returns & Refunds Policy

Return Eligibility

  • 30-Day Window: Returns for exchange or credit are accepted within 30 days of purchase.
  • Condition Requirements: Items must be unworn, unwashed, and in original condition, with all tags and packaging intact. If original tags are missing there is a $8.99 retagging fee.
  • Non-Returnable Items:
    • Sale Items: Items on sale or discounted from the original price.
    • Altered Products: Items that have been modified in any way.

Footwear Returns

  • Try-On Advice: Please try on footwear on a carpeted surface to avoid scuffing.
  • Condition: Boots and shoes must have unscratched soles and be in as-new condition.

How to Return

  1. Self Return: Visit account.bootjack.com to create a return on your order. 
  2. Contact Us: Email customerservice@bootjack.com for return assistance.
  3. Prepare Your Package:
  4. Packaging Guidelines:
    • Do Not attach labels directly to the manufacturer's packaging.
    • Use a suitable shipping box or poly mailer to prevent damage.
    • Damaged Boxes for products will result in a $9.99 Re-Boxing Fee.
  5. Shipping:
    • We recommend using UPS for tracking purposes.
    • We are not responsible for lost returns without a tracking number.
  6. Processing Time: Allow up to 2 business days after receipt for your return to be processed.

    Return Shipping Costs

    • Footwear: Use our prepaid return label at no additional cost.
    • Other Items: An $8.99 fee will be deducted from your refund if you use our prepaid return label.
    • Exchanges: The $8.99 fee is waived when exchanging items.

    Refunds and Credits

    • Credit Cards: Refunds may take 1 to 2 billing cycles to appear on your statement.
    • Gift Cards: A new gift card will be issued for returns originally purchased with a gift card.
    • Additional Charges: Any remaining balance due will be charged to your credit card when the replacement item ships.

    In-Store Returns

    • Eligible Locations: Return online purchases at any Boot Jack retail store.
    • Payment Methods:
      • Refunds: Available for all payment methods except Afterpay, Sezzle, Klarna.
      • Buy Now Pay Later Orders: Eligible for in-store credit only.
    • What to Bring:
      • A printed copy of your order confirmation.
      • The merchandise in original condition.
    • Find a Store: Use our Store Locator to find a nearby location.
    • Notify Us: Email customerservice@bootjack.com if you plan to return items in-store.

    Customer Support

    • Email: For any questions or assistance, contact customerservice@bootjack.com.
    • Holiday Closures: Customer service is closed on Easter, Thanksgiving Day, Christmas Day, and New Year's Day.

    Thank you for shopping at Bootjack.com!