Shipping Policy
Free Shipping
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Orders Over $75: Enjoy free shipping on all orders over $75 within the United States, excluding Alaska and Hawaii.
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Exclusions: Free shipping does not apply to Hat Cans or orders using Afterpay, Sezzle, or Klarna as the payment method.
Tax Information
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Texas Orders: Sales tax is applied to orders shipped within Texas.
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Outside Texas: We do not collect sales tax on orders shipped outside of Texas. Please consult your local tax laws regarding use tax reporting.
Orders Over $1,000
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Secure Payment Required: To protect against fraudulent activity, orders exceeding $1,000 must be completed using PayPal.
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Order Cancellation: Orders over $1,000 placed with payment methods other than PayPal may be canceled and refunded.
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Delivery Confirmation: An Adult Signature is required upon delivery to ensure secure receipt.
Order Processing
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Business Days: We process orders Monday through Friday before 4 PM Central Time (CST).
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Processing Time: Please allow a minimum of 2 business days for order processing.
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Cut-Off Time: Orders placed after 1 PM CST will begin processing the next business day.
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Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following business day.
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Note: Processing times may vary based on item availability and quantity.
Shipping Times
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Texas Deliveries: Orders shipped within Texas typically arrive in 1 to 3 business days after shipping, though this is not guaranteed.
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Standard Ground Shipping: For orders outside Texas, expect delivery within 3 to 8 business days after shipping.
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Remote Locations: Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Territories may take 3 to 5 weeks.
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Estimate Your Delivery: Use the UPS Shipping Calculator to estimate your shipping time.
Holiday Shipping
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Order by December 10: Place orders with standard ground shipping by December 10 to receive them before the holidays.
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Disclaimer: Shipping times are estimated and may be affected by weather, carrier delays, or other unforeseen circumstances.
Shipping Address Requirements
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No P.O. Boxes: Please provide a valid physical address; we do not ship to P.O. Boxes.
Our Address
Bootjack.com - Web Department
504 S Main St.
McAllen, TX 78501
Returns & Refunds Policy
Return Eligibility
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30-Day Window: Returns for exchange or credit are accepted within 30 days of purchase.
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Condition Requirements: Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.
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Non-Returnable Items:
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Sale Items: Items on sale or discounted from the original price.
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Altered Products: Items that have been modified in any way.
Footwear Returns
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Try-On Advice: Please try on footwear on a carpeted surface to avoid scuffing.
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Condition: Boots and shoes must have unscratched soles and be in as-new condition.
How to Return
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Contact Us: Email customerservice@bootjack.com to initiate your return.
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Prepare Your Package:
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Packaging Guidelines:
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Do Not attach labels directly to the manufacturer's packaging.
- Use a suitable shipping box or poly mailer to prevent damage.
- Damaged Boxes for products will result in a $4.99 Re-Boxing Fee.
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Shipping:
- We recommend using UPS for tracking purposes.
- We are not responsible for lost returns without a tracking number.
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Processing Time: Allow up to 2 business days after receipt for your return to be processed.
Return Shipping Costs
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Footwear: Use our prepaid return label at no additional cost.
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Other Items: An $8.99 fee will be deducted from your refund if you use our prepaid return label.
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Exchanges: The $8.99 fee is waived when exchanging items.
Refunds and Credits
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Credit Cards: Refunds may take 1 to 2 billing cycles to appear on your statement.
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Gift Cards: A new gift card will be issued for returns originally purchased with a gift card.
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Additional Charges: Any remaining balance due will be charged to your credit card when the replacement item ships.
In-Store Returns
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Eligible Locations: Return online purchases at any Boot Jack retail store.
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Payment Methods:
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Refunds: Available for all payment methods except Afterpay, Sezzle, Klarna.
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Buy Now Pay Later Orders: Eligible for in-store credit only.
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What to Bring:
- A printed copy of your order confirmation.
- The merchandise in original condition.
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Find a Store: Use our Store Locator to find a nearby location.
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Notify Us: Email customerservice@bootjack.com if you plan to return items in-store.
Customer Support
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Email: For any questions or assistance, contact customerservice@bootjack.com.
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Holiday Closures: Customer service is closed on Easter, Thanksgiving Day, Christmas Day, and New Year's Day.
Thank you for shopping at Bootjack.com!
