Accessibility Commitment

The Boot Jack is committed to providing an accessible and inclusive online shopping experience for all customers, including people with disabilities.

Our Commitment

We are continually working to improve the accessibility and usability of our website. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a technical benchmark for our accessibility efforts.

Our ongoing work includes:

  • Testing important shopping experiences with accessibility evaluation tools.
  • Reviewing keyboard navigation and visible focus behavior.
  • Improving compatibility with screen readers and other assistive technologies.
  • Providing useful alternative text for informative images.
  • Reviewing color contrast, headings, forms, controls, and error messages.
  • Monitoring accessibility when our website, theme, content, and third-party services change.

Accessibility Is an Ongoing Effort

We recognize that accessibility requires continued attention. While we strive to make every part of our website accessible, some functionality is provided by third-party services that may present limitations in certain combinations of browsers, devices, and assistive technologies.

We continue to identify and address accessibility barriers within our control and work with our technology providers when an issue involves a third-party service.

Need Assistance or Want to Report a Barrier?

If you experience difficulty accessing any part of our website, encounter an accessibility barrier, or need assistance completing a purchase, please contact us.

  • Email: customerservice@bootjack.com
  • Phone: (844) 674-5399
  • Customer service hours: Monday–Friday, 8:30 AM–4:30 PM Central Time

When reporting an accessibility issue, please include the web address or page where you experienced the problem and a brief description of the barrier. This information will help our team investigate and respond effectively.

We aim to acknowledge accessibility feedback within two business days. If a website feature prevents you from accessing information or completing a purchase, our team will work with you to provide assistance or an accessible alternative.

Feedback Helps Us Improve

We welcome feedback from customers with disabilities. Your experience helps us identify barriers, prioritize improvements, and make The Boot Jack more accessible to everyone.

Last updated: September 9, 2026