Bootjack.com will gladly accept your returns for exchange or credit within 30 days of purchase. This does NOT include items that are on sale or marked down from the original cost. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Items that have been altered in any way cannot be returned.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only on carpeted areas until you are sure that your boots fit correctly.
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Bootjack.com.
Bootjack.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
Exchanges can/will NOT be made using the Afterpay payment method. If we happen to not have a(n) item(s) in stock for your order, you will be refunded for your item(s) specifically. Each customer must place a separate order if they want an alternative/similar item that wasn't in their current order while using Afterpay.
You MUST INCLUDE the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
To print out your UPS label, please click the link below! A $6.99 return charge will be deducted from your refund once your return is accepted.
- Do NOT put a label on merchandise or manufacturer packaging! Please properly package your return in a poly mailer, box, or something relevant to prevent damaged merchandise during the shipping process.