Tony Lama Men's Gray Full Quill Ostrich Boots

Shipping Policy

Free Shipping

• Orders Over $75: Enjoy free shipping on all orders over $75 within the United States, excluding Alaska and Hawaii.
• Exclusions: Free shipping does not apply to Hat Cans or orders using Afterpay, Sezzle, or Klarna as the payment method.

Tax Information

• Texas Orders: Sales tax is applied to orders shipped within Texas.
• Outside Texas: We do not collect sales tax on orders shipped outside of Texas. Please consult your local tax laws regarding use tax reporting.

Orders Over $1,000

• Secure Payment Required: To protect against fraudulent activity, orders exceeding $1,000 must be completed using PayPal.
• Order Cancellation: Orders over $1,000 placed with payment methods other than PayPal may be canceled and refunded.
• Delivery Confirmation: An Adult Signature is required upon delivery to ensure secure receipt.

Order Processing

• Business Days: We process orders Monday through Friday before 4 PM Central Time (CST).
• Processing Time: Please allow a minimum of 2 business days for order processing.
• Cut-Off Time: Orders placed after 1 PM CST will begin processing the next business day.
• Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following business day.
• Note: Processing times may vary based on item availability and quantity.

Shipping Times

• Texas Deliveries: Orders shipped within Texas typically arrive in 1 to 3 business days after shipping, though this is not guaranteed.
• Standard Ground Shipping: For orders outside Texas, expect delivery within 3 to 8 business days after shipping.
• Remote Locations: Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Territories may take 3 to 5 weeks.
• Estimate Your Delivery: Use the UPS Shipping Calculator to estimate your shipping time.

Holiday Shipping

• Order by December 10: Place orders with standard ground shipping by December 10 to receive them before the holidays.
• Disclaimer: Shipping times are estimated and may be affected by weather, carrier delays, or other unforeseen circumstances.

Shipping Address Requirements

• No P.O. Boxes: Please provide a valid physical address; we do not ship to P.O. Boxes.

Our Address

Bootjack.com - Web Department
504 S Main St.
McAllen, TX 78501

Returns & Refunds Policy

Return Eligibility

• 30-Day Window: Returns for exchange or credit are accepted within 30 days of purchase.
• Condition Requirements: Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.
• Non-Returnable Items:
  • Sale Items: Items on sale or discounted from the original price.
  • Altered Products: Items that have been modified in any way.

Footwear Returns

• Try-On Advice: Please try on footwear on a carpeted surface to avoid scuffing.
• Condition: Boots and shoes must have unscratched soles and be in as-new condition.

How to Return

1. Contact Us: Email customerservice@bootjack.com to initiate your return.
2. Prepare Your Package:
   • Include the Merchandise Return Form.
   • Add a copy of your packing slip, email confirmation, or printed order.
3. Packaging Guidelines:
   • Do Not attach labels directly to the manufacturer's packaging.
   • Use a suitable shipping box or poly mailer to prevent damage.
   • Damaged Boxes for products will result in a $4.99 Re-Boxing Fee.
4. Shipping:
   • We recommend using UPS for tracking purposes.
   • We are not responsible for lost returns without a tracking number.
5. Processing Time: Allow up to 2 business days after receipt for your return to be processed.

Return Shipping Costs

• Footwear: Use our prepaid return label at no additional cost.
• Other Items: An $8.99 fee will be deducted from your refund if you use our prepaid return label.
• Exchanges: The $8.99 fee is waived when exchanging items.

Refunds and Credits

• Credit Cards: Refunds may take 1 to 2 billing cycles to appear on your statement.
• Gift Cards: A new gift card will be issued for returns originally purchased with a gift card.
• Additional Charges: Any remaining balance due will be charged to your credit card when the replacement item ships.

In-Store Returns

• Eligible Locations: Return online purchases at any Boot Jack retail store.
• Payment Methods:
  • Refunds: Available for all payment methods except Afterpay, Sezzle, Klarna.
  • Buy Now Pay Later Orders: Eligible for in-store credit only.
• What to Bring:
  • A printed copy of your order confirmation.
  • The merchandise in original condition.
• Find a Store: Use our Store Locator to find a nearby location.
• Notify Us: Email customerservice@bootjack.com if you plan to return items in-store.

Customer Support

• Email: For any questions or assistance, contact customerservice@bootjack.com.
• Holiday Closures: Customer service is closed on Easter, Thanksgiving Day, Christmas Day, and New Year's Day.

Thank you for shopping at Bootjack.com!