Cuadra Men's Honey Fish Pirarucu Boots

Shipping Policy

Orders Over $75: Enjoy free shipping on all orders over $75 within the United States, excluding Alaska and Hawaii.
Exclusions: Free shipping does not apply to Hat Cans or orders using Afterpay, Sezzle, or Klarna as the payment method.

Texas Orders: Sales tax is applied to orders shipped within Texas.
Outside Texas: We do not collect sales tax on orders shipped outside of Texas. Please consult your local tax laws regarding use tax reporting.

Secure Payment Required: To protect against fraudulent activity, orders exceeding $1,000 must be completed using PayPal.
Order Cancellation: Orders over $1,000 placed with payment methods other than PayPal may be canceled and refunded.
Delivery Confirmation: An Adult Signature is required upon delivery to ensure secure receipt.

Business Days: We process orders Monday through Friday before 4 PM Central Time (CST).
Processing Time: Please allow a minimum of 2 business days for order processing.
Cut-Off Time: Orders placed after 1 PM CST will begin processing the next business day.
Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following business day.
Note: Processing times may vary based on item availability and quantity.

Texas Deliveries: Orders shipped within Texas typically arrive in 1 to 3 business days after shipping, though this is not guaranteed.
Standard Ground Shipping: For orders outside Texas, expect delivery within 3 to 8 business days after shipping.
Remote Locations: We offer deliveries to Alaska & Hawaii which may take 2 to 3 weeks.
Estimate Your Delivery: Use the UPS Shipping Calculator to estimate your shipping time.

Order by December 10: Place orders with standard ground shipping by December 10 to receive them before the holidays.
Disclaimer: Shipping times are estimated and may be affected by weather, carrier delays, or other unforeseen circumstances.

No P.O. Boxes: Please provide a valid physical address; we do not ship to P.O. Boxes.

Bootjack.com - Web Department
504 S Main St.
McAllen, TX 78501

Return Charge: There is a $6.99 Fee for all items when using our label.
30-Day Window: Returns for exchange or credit are accepted within 30 days of purchase.
Condition Requirements: Items must be unworn, unwashed, and in original condition, with all tags and packaging intact. If original tags are missing there is a $9.99 retagging fee.
Non-Returnable Items:
- Sale Items: Items on sale or discounted from the original price.
- Altered Products: Items that have been modified in any way.
Exchanges: The $6.99 fee is waived when exchanging items.

Try-On Advice: Please try on footwear on a carpeted surface to avoid scuffing.
Condition: Boots and shoes must have unscratched soles and be in as-new condition.

Self Return: Visit account.bootjack.com to create a return on your order.
Contact Us: Email customerservice@bootjack.com for return assistance.
Prepare Your Package:
- Include the Merchandise Return Form.
- Add a copy of your packing slip, email confirmation, or printed order.
Packaging Guidelines:
- Do Not attach labels directly to the manufacturer's packaging.
- Use a suitable shipping box or poly mailer to prevent damage.
- Damaged Boxes for products will result in a $9.99 Re-Boxing Fee.
Shipping:
- We recommend using UPS for tracking purposes.
- We are not responsible for lost returns without a tracking number.
Processing Time: Allow up to 2 business days after receipt for your return to be processed.

Credit Cards: Refunds may take 1 to 2 billing cycles to appear on your statement.
Gift Cards: A new gift card will be issued for returns originally purchased with a gift card.
Additional Charges: Any remaining balance due will be charged to your credit card when the replacement item ships.

Eligible Locations: Return online purchases at any Boot Jack retail store.
Payment Methods:
- Refunds: Available for all payment methods except Afterpay, Sezzle, Klarna.
- Buy Now Pay Later Orders: Eligible for in-store credit only. CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.
What to Bring:
- A printed copy of your order confirmation.
- The merchandise in original condition.
Find a Store: Use our Store Locator to find a nearby location.
Notify Us: Email customerservice@bootjack.com if you plan to return items in-store.

Email: For any questions or assistance, contact customerservice@bootjack.com.
Holiday Closures: Customer service is closed on Easter, Thanksgiving Day, Christmas Day, and New Year's Day.

Thank you for shopping at Bootjack.com!